Tania Lennon's interview with Jennifer Stanley read more
The secret to winning the war for KAM talent is to capitalize on all of the sources of talent available to you (inclusion and diversity) while also applying the same rigorous standards and tools to... read more
Our research, which just surveyed close to 3,500 decision makers in 12 markets (and over 21,000 since 2016), found that what customers want from omnichannel is “more”—more channels, more convenienc... read more
With account-based marketing, SAMs and marketers are coming together to form a new, powerful customer engagement model. read more
Our research found that what customers want from omnichannel is “more”—more channels, more convenience and a more personalized experience. And if they don’t get what they’re looking for, they’ll ta... read more
The “ecosystem'' basically means that we need to consider how our account fits in with what's going on around the customer and ourselves. in the future SAM needs to be what I call “strategizing eco... read more
A majority of both pharmaceutical and medtech organizations intend to develop advanced solutions beyond basic products to address organized customers’ broader needs and priorities. read more
Changing the negotiation conversation requires installing a systematic process to put data into the hands of dealmakers. read more
You need to have an ever-evolving go-to-market strategy and metrics to guide the team to success when deploying an ABM-SAM coordinated effort. read more
Four professionals deeply involved with strategic accounts discuss logistics and the delicate dance of keeping customers happy in the face of crisis and/or uncertainty. read more
How the brain makes decisions and how SAMs can use this information to improve their communications with customers. read more
A guide to understanding what your customers care about and reaching the right people. read more
Strategies and action steps to gain approval for innovative ideas read more
Reasons for delivering value at every stage of the buyer’s journey read more
Winning platforms require that both leaders and followers work to further the other’s interests. read more
Three approaches to build lasting, trustworthy relationships and stay foremost in the minds of buyers read more
More than 80 percent of SAMs polled spend at least half their time on internal selling, according to SAMA's May 2021 survey. read more
A preview of articles contained in the issue read more